Purchases and credits

Refund Policy

Last updated June 17, 2026

This Refund Policy explains how Alyaya handles refunds for paid features, subscriptions, credits, in-app purchases, and other digital purchases connected to the Services.

Most mobile purchases are processed by Google Play, Apple App Store, or another payment platform. Their refund rules and timelines may apply in addition to this Policy.

If Google Play or Apple App Store approves a refund, we honor that platform decision and update the related subscription, credits, entitlements, or purchase records where technically possible.

01Platform purchases should generally be requested through the same platform where the purchase was made.

02Approved Google Play or Apple App Store refunds are reflected in Alyaya entitlements after confirmation.

03Refunded credits, exports, generations, subscriptions, and premium access may be removed or disabled.

04Refund timing depends on the platform, payment method, bank, and local processing rules.

1. Google Play and Apple App Store

If you purchased through Google Play or Apple App Store, refund requests are generally reviewed by that platform under its own rules, timelines, and consumer-protection requirements.

When Google Play or Apple App Store approves a refund, we will recognize the approved refund and update the related account, subscription, entitlement, credit balance, or purchase record where technically possible.

2. Direct Purchases

If Alyaya offers direct web payments, refund eligibility may depend on product type, local law, use status, checkout terms, and any written agreement that applies.

Unless stated otherwise at checkout or required by law, completed digital purchases, consumed credits, completed generations, exported assets, and renewed subscriptions may be non-refundable.

3. What Happens After a Refund

Refunded credits, generations, exports, subscriptions, premium tools, or other paid entitlements may be revoked, reduced, or disabled
Refunded purchases may no longer be available for use after confirmation
We may retain records needed for billing, accounting, tax, marketplace reconciliation, fraud prevention, dispute handling, and compliance

4. How to Request a Refund

For Google Play purchases, use Google Play's refund flow or purchase history tools in your Google account
For Apple App Store purchases, use Apple's report-a-problem or purchase history refund flow
For future direct purchases, email support with the order ID, account identifier, purchase date, and reason for the request

5. Timing

Approval, payment reversal, and bank posting times depend on the marketplace, payment method, card issuer, bank, and local processing rules.

If a platform has approved a refund but your Alyaya entitlement has not updated, contact support with proof of the approved refund.

6. Abuse Prevention

We may restrict accounts, revoke entitlements, or decline assistance where we reasonably believe refund abuse, chargeback abuse, fraud, unauthorized resale, policy evasion, or other misuse has occurred.

Nothing in this Policy limits non-waivable refund, cancellation, or consumer rights under applicable law.

7. Contact

Website: https://www.ai-yaya.net
Email: support@ai-yaya.net
Company: Mondragon Portable Toilet L.L.C.